Dear Ms. Halvorsen,

Thank you for letting us know about the damaged shelving unit that arrived on 3 April. I am sorry that the packaging ___(1)___ to protect it in transit.

A replacement was dispatched this morning and should reach you on Thursday. ___(2)___ You do not need to return the damaged unit; please dispose of it in whatever way is convenient.

We have also reviewed how this item is packed. The supplier has agreed to use reinforced corners on all future shipments, ___(3)___ should prevent a repeat of this problem.

Once again, I apologise for the inconvenience. Please contact me directly if anything else ___(4)___.

Yours sincerely,
Owen Bradshaw

INTERNAL VACANCY — Shift Supervisor, Packing Hall

Applications are invited from current employees for the post of Shift Supervisor. The successful candidate will be ___(5)___ for a team of fourteen and will report to the Production Manager.

Previous supervisory experience is desirable but not essential. ___(6)___ What matters more is a clear understanding of our quality procedures and the confidence to raise problems early.

The post ___(7)___ a shift allowance of twelve per cent in addition to the basic rate. Hours rotate on a three-week cycle.

Please submit an expression of interest to your line manager by 20 May. Interviews will be held during the ___(8)___ week.

Dear Mr. Petrov,

I am writing to thank you and your team for the effort made during last month’s changeover. Moving two production lines over a single weekend was ambitious, and I know it ___(9)___ a good deal of unpaid overtime on your side.

___(10)___ Our own staff have commented on how well the handover was documented, which made Monday morning far less difficult than we had feared.

We have now completed a full week of production at the new site without a single unplanned stoppage. That is ___(11)___ better than we projected.

I look forward to ___(12)___ with you again on the second phase in the autumn.

Kind regards,
Amara Nwosu

The quiet room — six months on

When we converted the old storeroom on the second floor into a quiet room, the plan was modest: somewhere to take a difficult phone call or work without interruption. Six months later it ___(13)___ almost every day.

Bookings show an average of five hours of use daily, with the heaviest demand between ten and twelve. ___(14)___ Several people have asked whether a second room might be created on the fourth floor.

That is under discussion, though space is limited. In the meantime, please remember that the room is for focused work or private calls, ___(15)___ for informal meetings. Two or more people should book a meeting room instead.

Thank you for using it ___(16)___ — the booking system only works if everyone logs their time.