Đoạn 1 (câu 1–4)
Dear Team,
The office will be closed for maintenance on Saturday. All staff ___(1)___ work remotely on that day. Please make sure your laptop is fully charged ___(2)___ you leave the office on Friday. If you need access to the server, contact IT ___(3)___ 5 p.m. Thursday. We ___(4)___ for any inconvenience.

Đoạn 2 (câu 5–8)
We are pleased to invite you to our annual conference, ___(5)___ will take place in Da Nang this October. The event brings together more than three hundred ___(6)___ from across the region. Early registration is now open and closes ___(7)___ 30 August. Participants who register before that date will receive a ___(8)___ of fifteen per cent.

Đoạn 3 (câu 9–12)
All employees are reminded that expense reports must be submitted ___(9)___ the end of each month. Reports submitted late may ___(10)___ processed in the following cycle. Receipts should be attached ___(11)___ digital copies. Questions about this policy ___(12)___ be directed to the finance department.

Đoạn 4 (câu 13–16)
Thank you for your recent order. Unfortunately, the item you selected is currently out of stock and ___(13)___ available until next month. We can offer you a similar product ___(14)___ no extra cost, or issue a full refund. Please let us know ___(15)___ option you prefer. We apologise for the delay and appreciate your ___(16)___.