Questions 1-5 refer to the following advertisement and email.

Northgate Business School — Evening Certificate Programmes

Autumn term begins 16 September. All programmes run one evening per week for twelve weeks, 18:30 to 21:00.

Project Management — Mondays — 890 pounds
Financial Analysis — Tuesdays — 950 pounds
Digital Marketing — Wednesdays — 890 pounds
Business Writing — Thursdays — 640 pounds

Early booking discount: 10 per cent off any programme booked before 15 August. Employers booking three or more places on the same programme receive 15 per cent off. Discounts cannot be combined. All fees include course materials but not the examination fee of 75 pounds, which is payable separately for programmes that lead to certification. Business Writing is assessed by coursework only.

To: [email protected]
From: [email protected]
Subject: Group booking enquiry
Date: 2 August

Dear Admissions,

I would like to book places for four members of my team on the Financial Analysis programme starting in September. As we are booking as an employer, I assume the 15 per cent rate applies rather than the early booking discount, but please confirm which is more favourable in our case.

Two of the four will sit the examination; the other two are attending for professional development only. Could you invoice the examination fees separately?

One further question: one of my colleagues has a scheduling conflict on Tuesdays in October. Is it possible to attend the Wednesday programme for those weeks, or would she need to repeat the missed sessions next term?

Kind regards,
Joyce Okafor

Questions 6-10 refer to the following invoice and email.

Verity Print Solutions — Invoice 20418
Client: Fenwick Interiors · Date: 12 June · Payment due: 12 July

500 brochures, matte finish — 420.00
200 business cards — 65.00
Design amendments (2 hours at 45.00) — 90.00
Delivery — 35.00
Total — 610.00

Payment terms: 30 days. A late payment charge of 2 per cent per month applies to overdue accounts.

To: [email protected]
From: [email protected]
Subject: Invoice 20418
Date: 18 June

Dear Accounts,

Thank you for the invoice. Two items need checking before I can approve payment.

First, we were quoted one hour of design amendments, not two. Sam Whitfield confirmed this by email on 28 May.

Second, our agreement of March states that delivery is included at no charge for orders above 400 pounds. As the printed items alone come to more than that, I believe the delivery line should be removed.

If you agree, please issue a revised invoice. We will pay within the original terms once it arrives.

Regards,
Martin Doyle