Your company cannot deliver an order on time. Write an email to the client. In your email: apologise · explain the reason · offer something to make up for it.

Xin lỗi trong kinh doanh có công thức: nhận trách nhiệm · nêu lý do NGẮN · đưa phương án bù. Giải thích dài dòng nghe như biện bạch.

Cụm: We apologise for the delay · This was due to... · As a gesture of goodwill, we would like to offer...